Second Fit recommends using Australia Post for shipping your items. Within the Second Fit app, you can conveniently upload item tracking ID numbers for easy item tracking. You'll find this feature in the sold and purchase receipt section via your profile menu, where Australia Post tracking is hyperlinked for quick access. However, if you opt to use another shipping provider, please ensure that you still upload your item tracking ID and inform the buyer of this choice. This helps prevent any confusion between both parties involved in the transactions. Shipping item to the buyer: Step 1: Post your order Please pack and post your sold item at your nearest Australian post office within the next 7 days. Step 2: Update item tracking number Upload the tracking number that Australia Post has given you, This will be located on the shipping receipt. How to upload tracking number. Go to your profile within the Second Fit app Click menu icon Click sold items Select the sold item Add & update the item tracking number Please contact secondfit@support.com.au for more details.

If you're experiencing restricted access to your photo library in the Second Fit app, you can follow these steps to resolve the issue: Please open your Phone Settings Find and select the Second Fit app Under ''Allow To Acees'' selected Photos Ensure that "Full Access." is toggled or select If you're still encountering problems after following these steps, please don't hesitate to contact our support team for further assistance.

You have to be 13 or older to sign up to Second Fit, and you must be over 18 for Stripe Stripe Payment for Stripe Payments usage, you need to be over 18 or meet the legal contract age in your country. This age requirement is in place because creating a Stripe account involves agreeing to a legally binding contract, and all Second Fit sellers must hold a Stripe account to list items on the platform. Purchasing The SECOND FIT checkout system supports Apple Pay, Google Pay, and card payments directly through the SECOND FIT app. This is entirely separate from a Stripe seller account but Stripe Payments is the payment processing partner used by Second Fit for all transactions. as a buyer. Connecting your Stripe account is still necessary to use Second Fit as a seller when listing items on Second Fit all transactions can be seen via the Stripe Express app. If you're not 18 but wish to sell on Second Fit, we recommend discussing it with your parent or guardian. It's crucial to note that using anyone's Stripe account or payment when purchasing via card without permission is illegal.

Second Fit uses our members' location solely for the Fit Filter icon, assisting in finding listed items from sellers for sale within a specified distance. This feature is designed to provide a better overall experience for our members on the platform.

To delete your account data, go to your profile and settings. At the bottom, you'll find the delete option. Once you delete your account, you will receive an email confirming the deletion. All personal data will be removed from our active database after 7 days. If you wish to reactivate your account within this period, please contact us at support@secondfit.com.au. If you no longer wish to receive marketing emails, you can unsubscribe by clicking the "unsubscribe link" at the bottom of any email from us. For any difficulties or questions, please contact support.

For any inquiries related to buying and selling on Second Fit, please reach out to a member of the SF team through the support email provided below. support@secondfit.com.au

Currently, sellers are responsible for covering the shipping costs associated with online transactions on Second Fit. To accurately calculate these costs, it's advised to review the Australia Post's shipping rates and flat rates. This will help you set an appropriate price for your items, factoring in the shipping expenses.

The safety of our users is a top priority at SECOND FIT. To maintain a secure environment, we verify that anyone creating a SECOND FIT account is at least 13 years old – the minimum age required for buying and selling on SECOND FIT. How can I provide or change my date of birth? Simply navigate to Settings > Edit profile tap on 'Date of Birth and select your age. Who can see my date of birth? Your date of birth is private and not visible to other users. To see and review or update, go to your SECOND FIT settings and tap on Edit profile. Why do I need to give my date of birth, and what will you do with it? Your date of birth is used to confirm that you meet the age requirements for using SECOND FIT. Additionally, understanding the age demographics of our users helps us enhance the overall experience for the entire SECOND FIT community. For more details on how we handle this information, refer to our Privacy Policy. What if I'm over 13 but under 18 years old? If you're setting up your account, note that our payment partner Stripe, may have additional requirements. In such cases, you might need assistance from a parent or guardian when setting up a payment method. Learn more about age requirements on SECOND FIT. What if I provided the wrong date of birth? Can I change it? If there's an error when trying to edit your age in edit profile, reach out to our Customer Support team. We might ask for a form of ID to verify and update your date of birth accurately. support@secondfit.com.au

Second Fit suggests reviewing the Australian Post website as a reference for determining shipping costs for your listings. Typically, standard items can be accommodated in prepaid satchels. However, it's essential to be mindful of the weight and dimensions of your item to ensure accurate pricing. https://auspost.com.au/shop/sending/flat-rate-packaging/view-all

Absolutely! Second Fit provides the flexibility to sell items through both online transactions and in-person sales. This allows you to discover items you may need for your upcoming weekend event at the last minute. We do recommend to follow these safety tips: Bring a friend. Never go alone. Always bring someone with you and let others know where you’ll be. Choose a public place. Meet in a well-lit, public area, preferably with CCTV, like a train station or shopping center. Avoid meeting at someone’s home or inviting them to yours. Inspect the item. If the item is packaged, don’t hesitate to open it and check everything before you leave.

Listings will be disabled if members haven't been active within 12 weeks. This will ensure all items purchased on Second Fit are safe to buy and will be shipped in a timely manner. You can see if a user is inactive via their profile view.

Your first initial payout is typically available 7 days after you link your bank account and complete your first successful sale on SECOND FIT using Stripe. After the first payout, the following statement periods typically take around 2 to 5 days. For specific details about your payment statement periods, you can refer to your Stripe Express App. Additional information about the waiting period for the first payout on Stripe can be found here: https://support.stripe.com/questions/waiting-period-for-first-payout-on-stripe

SECOND FIT process all transaction through Stripe Australia, make sure to connect your Stripe account to your SECOND FIT profile. Please be aware that you won't be able to list items for sale until you have successfully connected your Stripe account to your SECOND FIT profile. This ensures a safe and smooth transaction process for both buyers and sellers, hot tip download Stripe Express to track your sales

Once you have connected or created your Stripe account, Stripe will send you an email asking for authentication of ID, Stripe will typically review images of your government-issued photo ID to ensure that the document is authentic. Please read Stripe's common questions referring to this question: https://support.stripe.com/questions/common-questions-about-stripe-identity https://stripe.com/docs/identity/explaining-identity

Second Fits fee is 10% of the total items sold online.

1. Buyer purchases a $50 dress. The seller's total start income is at $50. 3. Stripe Payments fees are deducted – 1.75% of item price + $.30c.transaction fee ($0.87c) + ($0.30c) $1.17 is now deducted. The seller's total income is now at $48.83 3. SEONCD FIT fees are deducted - 10% of the total item price listed ($5). 4. The final income for the seller total is $43.83

Stripe payment takes 1.75% of the total listing price plus a 0.30c transaction fee.

Stripe Express is an app that allows you to manage and track your earnings from various online platforms that use Stripe as their payment processor such as Second Fit. You’ll be able to see: Real-Time Payment Tracking: With Stripe Express, you can track your payments in real-time from current sales. This feature helps you keep a close eye on your earnings as they come in from your SF shop. Upcoming Payouts: Stripe Express provides information about upcoming payouts from sales on Second Fit, allowing you to plan and forecast. Cash Flow Insights: Stripe Express offers insights into key cash flow from Second Fit, which can be valuable for managing your finances from sales and understanding your income patterns.

Think like a buyer Images are your most powerful tool for selling your listings effectively. Consider the feature image thumbnails that have grabbed your attention when browsing the SF feed. Your feature image should entice buyers to click and learn more. Details are key Write accurate descriptions, The item description will be the first words buyers read, so add additional details about the item. e.g. the material, condition, past wears, and key keywords. This way your buyer knows everything they need to know about your item before they buy. Materials Condition Previous wears Choose the right price Remember that price is one of the main reasons why buyers choose to shop preloved fashion. Even if your item is new with tags or near new, buyers will likely expect to pay far less than if they choose to purchase the item new directly from a retailer.

When creating a listing for your item on Second Fit, it's recommended to include a minimum of four images with different photos to showcase your item: The essential TIPS for creating a compelling listing with great photos: Lighting: Capture your product photos in well-lit conditions. Natural light from an open window is ideal, as it reduces excessive exposure and minimizes shadows cast by objectives or the product itself. Angles: Utilise all five image slots in your listing wisely. Include images from different angles, such as the front, and back, close-ups of labels or tags, any unique features and a fitting or in-use photo. You don't necessarily need a professional model; you can model the item yourself or ask a friend to assist. Background: Ensure that the background enhances the visibility of your item and is uncluttered. The goal is to make your product stand out to buyers. Consider using a background remover tool and placing the product on a backdrop with a complementary colour tone. Feature Image: The first image should provide a clear view of the entire product. This image is the main thumbnail that users will see when browsing listings. Fitting Shots: Include images of the product being worn by a person rather than a mannequin. This can help buyers visualise how the item looks when worn and provide a sense of its fit. Flat Lay Shots: buyers prefer flat lay images over hanger shots. Flat lay photos show the product laid out flat, which can give potential buyers a better sense of its design and details. By paying attention to these factors, you can create visually appealing listings that attract potential buyers to your items to grow your store.

When you connect your Instagram profile through the SF hyperlink function in your SF profile, it not only enhances your store's credibility but also allows other users to get a glimpse into your social life. This added transparency can instil a greater sense of trust in potential buyers, making them feel more secure when purchasing from your listings and engaging with your store. It's a win-win for building trust and your SF shop.